My form is sending multiple notifications

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    divinestoneworks
    Asked on June 26, 2020 at 05:01 PM

    Hi there,

    I've set up a form and the submission response notification to the client and to myself are duplicated. We're both receiving the initial email immediately, but then long after the same email gets sent again.

    Any ideas as to what is happening? Not sure if my email settings are correct. I didn't see anything that would cause it send the same email multiple times.

    Best,

    Emilio

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    jonathan
    Answered on June 26, 2020 at 07:42 PM

    We apologize for inconvenience. Can you please check also if there are duplicate submissions on the form Submissions page.

    Form submissions trigger the emails, so if there is duplicate submission, it will trigger the email also.

    Guide: How to View Form Submissions

    I checked your form and I noted that Send on Edit is enabled. Editing the form submission and submitting will trigger again the email of the form when Send on Edit is enabled.

    1593214873zzz 2020-06-27 07.40.00.png


    Let us know if issue persist.