How much will it be to upgrade to the Gold Plan? Will it be the the full $79 even though I'm not at the end of the month for the silver plan?

  • djcleve
    Asked on June 27, 2020 at 9:06 AM
  • John Support Team Lead
    Replied on June 27, 2020 at 9:37 AM

    Hello @djcleve - I can see that you are using Paypal to pay for the subscriptions. You have to cancel the existing Silver plan to be able to upgrade to Gold.

    Here's a guide on How-To-Cancel-Your-PayPal-Subscription.

    Once you cancel it, let us know here so we can process a pro-rated refund when necessary. We'll then switch the account back to FREE so you could upgrade to a Gold plan.

  • djcleve
    Replied on June 27, 2020 at 11:28 PM
    Will I lose my data by canceling the plan?
    ...
  • Sonnyfer JotForm Support
    Replied on June 28, 2020 at 2:44 AM

    Hi there - No, your forms won't be disabled or lose any data when you cancel your plan.