-
djcleveAsked on June 27, 2020 at 9:06 AM
-
John Support Team LeadReplied on June 27, 2020 at 9:37 AM
Hello @djcleve - I can see that you are using Paypal to pay for the subscriptions. You have to cancel the existing Silver plan to be able to upgrade to Gold.
Here's a guide on How-To-Cancel-Your-PayPal-Subscription.
Once you cancel it, let us know here so we can process a pro-rated refund when necessary. We'll then switch the account back to FREE so you could upgrade to a Gold plan.
-
djcleveReplied on June 27, 2020 at 11:28 PMWill I lose my data by canceling the plan?
... -
Sonnyfer JotForm SupportReplied on June 28, 2020 at 2:44 AM
Hi there - No, your forms won't be disabled or lose any data when you cancel your plan.