Can you please give me some further information on the Storage plan

  • Profile Image
    RKnowlson
    Asked on June 27, 2020 at 09:21 PM

    I am just about to downgrade from BRONZE, and during this process I was offered a $5 per month offer which gives me additional data space. Can I please have some further information about this please (I can no longer find it).

    Thanks,

    Richard

  • Profile Image
    Vanessa_T
    Answered on June 28, 2020 at 12:25 AM

    I assume you are referring to our Storage plan.

    The Storage plan is only offered to users who are in Free/Starter plan but has exceeded their total submission storage. Basically it is just the same as the Free plan with unlimited total submission storage.

    Understanding-Your-Account-Usage-and-Limits

    As per checking, you only have 23 submissions currently stored on your account, as such, I am uncertain if this will be of any difference when your account goes back to the Free/Starter plan by next month.

  • Profile Image
    RKnowlson
    Answered on June 30, 2020 at 09:28 PM
    Just checking this applies to submissions rather than upload space correct
    (100MB)?
    Thanks,
    Richard
    ...
  • Profile Image
    Vick_W
    Answered on July 01, 2020 at 01:54 AM

    Hi Richard,

    Thanks for writing back to us.

    If I understood correctly the 100MB space you are referring to is the upload space limit. If you are referring to something else please provide a screenshot so we can assist accordingly.

    Thanks.