Form calculator widget is not working

  • Profile Image
    cmedens
    Asked on June 28, 2020 at 01:37 AM
    2.) I am using the calculator widget to add up the total cost of items that people can select on our form. This seemed to be working fine for most people today, but some people said that the form was not adding up their order correctly. I can dig through emails and form submissions to give you exact items that weren't adding up correctly if that would be helpful.
  • Profile Image
    VincentJay
    Answered on June 28, 2020 at 01:43 AM

    I checked the form and the form calculation widget is working fine. Please check my screencast:

    1593322889vcbdh.gif

    Is there any specific product I should select to replicate the issue?

    Also, if the issue still persists, is the form embedded on a website? Please share the link so we can check it further.


  • Profile Image
    cmedens
    Answered on June 28, 2020 at 08:43 AM

    Thanks. So I just tried to fill out an order for one of my customers. They were saying that it wasn't quite adding up to the total. Instead of a total closer to $100, the total was $88.50.

    The same thing happened when I tried to submit the form on my end. It's like it's not recognizing the quantity. For example, here's the order

    - (1) Mild Breakfast Sausage Links $4

    - (1) Boneless Chicken Breast $15.50

    - (1) Bone-In Chicken Thighs $16

    - (1) Chicken Drumsticks $16.50

    - (2) Lamb Shanks $15

    - (1) Our Farmer's Cheese $7.50

    - (1) Campo $10.50

    Total: $88.50

    Actual Total Should Be: ~$100

    It seems like it's not recognizing that the quantity for Lamb Shanks is actually 2 instead of 1.

    Thoughts?

  • Profile Image
    VincentJay
    Answered on June 28, 2020 at 10:24 AM

    I checked the Form Calculation widget and there are lots of incorrect values. 

    Lamb Ground

    1593354054bvndfg.png

    Leg of Lamb Center cut

    1593354098bdht.png

    Bone-in Chickens

    1593354163bsdfyr.png

    Please try to correct the value and let us know if you need further help. Thank you.