Collaboration: the Spanish translation cannot be saved by the invitee

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    paulblackmon
    Asked on June 29, 2020 at 01:49 PM

    We're a team of two working on a form. Team member has access to form through the collaboration link and once she is in, her avatar shows up on the top of my page. She then adds the translation and saves. Nothing changes on the form, even when I am not logged in. When I log back in to see if her changes populated, the last saved time does not match the actual time. For example: if she made changes at 10:31, and I log in at 10:34 the last edit time will show 10:51

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    VincentJay
    Answered on June 29, 2020 at 03:57 PM

    Hi,

    Let us know what form are you referring to and what language are you trying to translate. You can also check the revision history to see the changes on the form. 

    Guide: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Also, may we know what device and internet browser the collaborator is using? 

    Just to confirm, is the issue only happens on the 2nd language translation and not the first one?

    We'll wait for your response. Thank you.

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    paulblackmon
    Answered on June 29, 2020 at 04:01 PM

    Thanks for the prompt response!

    Form: https://form.jotform.com/201764951385159

    We both are using the Chrome browser on Windows desktops.

    The second language is Spanish.

    The revision history only shows changes from me. 

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    VincentJay
    Answered on June 29, 2020 at 05:37 PM

    Hi,

    It tested the issue on my end and the translation is not saving using the Collaboration feature. Upon checking it further, only the form owner can make changes using the Translation feature. 

    Let me forward this issue to our developers so they can check it further.

    We will contact you again once we have any updates from the backend team. 

    Thank you.