I'm no longer receiving emails

  • Profile Image
    Asked on June 29, 2020 at 04:42 PM

    I no longer get emails when someone fills out a Jotform from my website???  This just started happening.  I've checked every setting I can find and it seems like I should be getting them.  

  • Profile Image
    Answered on June 29, 2020 at 08:05 PM

    Apologies for the inconveniences caused. 

    I have been checking your account email history and it seems like the emails were sent successfully, I also checked your email address and it's not in our bounce list either. May you please check your spam/junk folder and see if the emails ended up there? 

    You may also change the sender email address, this can be done from the email settings, under the advanced tab. 

    Let us know how it goes.