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helpmove18Asked on July 3, 2020 at 10:46 PM
my account isnt working it keep says nothing found please help
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Girish JotForm SupportReplied on July 3, 2020 at 10:54 PM
Hello,
Your account is active and fully functional. Are you not able to log into your account?
Please clear your browser cache and relogin OR login using an incognito/private browser window and check, please.
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helpmove18Replied on July 3, 2020 at 11:28 PMIt’s not working on my website
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helpmove18Replied on July 3, 2020 at 11:28 PMKeep saying file not found
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Ariel JotForm SupportReplied on July 3, 2020 at 11:44 PM
Hello,
Thank you for reaching out.
Are you referring to the form on your https://www.helpinghandhaulers.com/ website? It's loading without a problem on my side.Try following what my colleague suggested on clearing your browser's cache or viewing the form/account in incognito mode.
If you're referring to a different issue, can you please explain it in details?
Share the URL of the form or website you're working on. You can also send us screenshots to better illustrate the issue.
Looking forward to your response.
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helpmove18Replied on July 4, 2020 at 12:28 AMNow go to California on that page and you’ll come to a page then I’m trying
to put a gotm on that page and it isn’t working
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Vick_W Jotform SupportReplied on July 4, 2020 at 12:36 AM
Hey there,
Thanks for writing back to us.
I've checked your homepage and I do see California but it is not leading towards any other page. It is a simple text. Please explain the issue you are facing in detail and also provide the exact URL where you are trying to add the form. So we can provide assistance accordingly.
Looking forward to your reply.
Thanks.
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helpmove18Replied on July 4, 2020 at 8:28 AMLook at the picture
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helpmove18Replied on July 4, 2020 at 8:28 AMDo you guys have FaceTime
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Patrick_RReplied on July 4, 2020 at 9:04 AM
Hello! Unfortunately, we haven't received your screenshot. Please note that you'll need to use these instructions to attach pictures on our Support Forum.
In case you want to share a screencast of your issue, you can use loom to shoot your screencast, then provide us with a link to it.
- Do you guys have FaceTime
As of yet, we only provide support via this forum and through email support@jotform.com
Please explain us your issue here, we'll look into it and get back to you with an update.
Awaiting your response.