How do I update my email?

Does deleting an previous account hinder setting it up a new Jotform account with the same email? I've been trying to change my email to the one I used before and it get verified but when I log out and try to log back in, the error code says "deleted". So I had to change it back to the current one I am using for my now active account.

Could you please let us know the email address which is showing as deleted when you log in with the same email?

Currently, your account ajmcbroom89 has the email address ajmcbroom89@gmail.com

Looking forward to your response.

Thanks.

Hi Roneet!

So I just changed it to the preferred one, logged out, verified it and it is still giving me the error code "deleted". However I can still log in using my username so I think moving forward I will just do that. Unless there is a way to fix that error.

Hi @ajmcbroom89

It now appears to us that your email is hypewaxla@gmail.com.

Could you please confirm if that is the email you wanted or the opposite?

If that is not the case, please share with us a screenshot of the error message you are receiving, using our board feature (e-mail attachments are not recognized on this support system):

https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum