How can I access my account?

  • Profile Image
    Joel Blouin 
    Asked on August 02, 2020 at 10:50 AM

    Hello, 

    Employee who cared for BravaPOS Jotform's has left the company and failed to provide access information before leaving.  How do we restore our access?

    Here are a couple of our forms

    https://form.jotform.com/61165423427149

    https://form.jotform.us/61264828040149 

    Thanks in advance for your help

    Joel 

    323 688-0117

  • Profile Image
    Basil_A
    Answered on August 02, 2020 at 11:31 AM

    Hi,

    The form is under an account that has the Email address: it@bravapos.com

    Since it's under your domain, I believe you have access to that Email. You can simply reset your Jotform password and log in to the account.

    Here is a guide on how to reset your account password:

    https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Please let us know if you require any further assistance.

     

  • Profile Image
    Joel Blouin 
    Answered on August 07, 2020 at 12:28 PM
    Hello,
    It looks like our former employee changed the email address on this account before I could reset the password. Can you please help me regain access to our forms?
    Thanks
    Joel
    ________________________________
    ...
  • Profile Image
    Kiran
    Answered on August 07, 2020 at 01:22 PM

    The forms are associated with the account relhamdi and registered using relhamdi@gmail.com now. As we check the account, it is currently holding Bronze subscription plan. Since it is using a different email address and having a paid subscription, we request you to get in touch with the employee to provide the access to your account. If you have an account, you may also ask the user to post a request to transfer the forms to your account.

    Thanks!