Available vs Remaining counter of the Inventory widget.

  • Profile Image
    polishedperfectten
    Asked on August 05, 2020 at 02:36 PM

    Good morning!

     

    I am having the same issue as before. I might just be missing something. When someone orders from my Jotform the Available quantity stays the same and the remaining amount shows one less. How do I change the available quantity to the correct amount? I mean, is there something I am not doing after I get a submission and fulfill it on my end? If I do in and change the available to one less the remaining should still say 1 available. It is saying 0 available because the one the customer bought is still showing up as not in inventory.

    does this make sense at all?

    Denese Olsen

  • Profile Image
    BDAVID
    Answered on August 05, 2020 at 06:24 PM

    Thank you for contacting us. Is this the form that you are referring to? https://www.jotform.com/form/201617334601142

    Please note that the "Available Quantity" that you see in the Inventory settings, is just to put the total amount that you will offer. That will not change. 

    What displays as the "remaining" is actually what is left, in other words, the quantity that you have available:

    1596666193available.png

    That is the only counter that has to decrease each time someone makes a selection. Let us know if you have more questions.

  • Profile Image
    polishedperfectten
    Answered on August 05, 2020 at 06:28 PM
    No, it does not make sense at all. If someone buys it, no matter how many
    you have there it still shows 1 less
    ...
  • Profile Image
    BDAVID
    Answered on August 05, 2020 at 07:56 PM

    Could you please illustrate with a screenshot the error you are getting? https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    I have checked the form, and it shows what is left, for example the product called "Himalayan Salt" no items left, because there are two submissions in your form where it was picked:

    1596671376field.png

    Also, the "Charleston Blush"(where 4 items were set to be offered) shows 3 items left, because there is one submission where it was picked:

    1596671506bluston.png

    Let us know if you need more help.

  • Profile Image
    polishedperfectten
    Answered on August 05, 2020 at 08:28 PM
    Yes but how do I get it to show more when I restock?
    ...
  • Profile Image
    KrisLei
    Answered on August 05, 2020 at 10:58 PM

    When you restock the physical items, you would need to manually update the number of the Available Quantity in the widget's settings, to match your actual inventory:

     1596682537inventory.jpg

    Let me know if you are referring to a different scenario or if I misunderstood your question. Thank you. 

  • Profile Image
    KrisLei
    Answered on August 05, 2020 at 11:04 PM

    Also, please note to always click on the 'Update Widget' button at the bottom to save the changes on the widget: 

    1596683013widget.jpg

    Let us know if you are still showing issues on the form.