having trouble changing my payment option

  • jwjijwji
    Asked on August 6, 2020 at 5:22 PM

    Good Afternoon,


    I'm having a problem updating my corporate card information to my account in order to renew the subscription. can you help?

  • Vick_W Jotform Support
    Replied on August 6, 2020 at 9:04 PM

    Hi there,

    Happy to help you today.

    Please tell us the issue you are facing while changing your card so we can provide assistance accordingly. 

    Is it giving you any type of error?

    Also, it looks like your account got suspended by the system for trying the card too many times. I've reactivated it. Please make sure that you enter the correct card details and billing address. It must match with the address that you have registered with the bank.

    Thanks.