Unable to connect my Square account in the Square integration settings

  • jrgrinney
    Asked on August 7, 2020 at 5:27 PM

    I added a link to Square and when I went to connect, it says successful connection and the wheel spins...forever!

  • Mike_G JotForm Support
    Replied on August 7, 2020 at 10:30 PM

    I created a cloned version of the most recent form you created in your account and I was not able to reproduce the issue you have described. I added a Square payment field and connected my Square account.

    1596853646zt200807 222649 Screenshot 10

    Can you also try adding a new Square payment field in your form and try to connect your Square account after? You may also try switching the Mode of the integration first from Live to Test, then to Live again before connecting your account.

    Feel free to let us know if you need any further assistance.

  • jrgrinney
    Replied on August 8, 2020 at 1:28 PM
    Thanks! That answered my question. It is fixed.
    Another question, though: when I add a “PRINT” button to the Square payment form, how is that activated? Nothing happens when I click it on the site.

    Jim
    ...
  • jrgrinney
    Replied on August 8, 2020 at 2:28 PM
    Just came up with another issue:
    I have identified one entry in the middle of the form as a “required” entry. If I get to the bottom and hit the “SUBMIT” button without filling in that required field, nothing happens. The empty field error is highlighted in red, but since it is in the middle of the form and not on my screen, I am not aware of the fact that nothing happened. Any way to flag that and put it in the field of vision?

    ...
  • John Support Team Lead
    Replied on August 8, 2020 at 5:21 PM

    Since your last two questions tackle another topic, I have moved them to each separate ticket. We'll address that via these links below shortly:

    https://www.jotform.com/answers/2500012 

    https://www.jotform.com/answers/2500014