Views from profile not matching with form analytics

  • Profile Image
    Asked on August 10, 2020 at 12:24 PM

    My form view count was reset Aug 1 as expected. But as of Aug 11 I totalled the individual form view counts and it totaled 618. But in the form view summary the total is 845. Where did the 227 view difference come from?

  • Profile Image
    Answered on August 10, 2020 at 02:52 PM

    Where do you see 618 views?

    I checked your account. Currently, you have 847 views. It seems that there is not a problem with the count.

    Please provide more information and we will try to help.

    We will wait for your response.

  • Profile Image
    Answered on August 11, 2020 at 05:27 AM

    Hi - The way you count the form views in Analytics is correct. However, as one of your forms already moved out of your account, we cannot investigate why the count is not matching with the one you can see in your profile.

    Please reach out to us once again if you encounter the same issue and we'll be happy to check it for you.

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