I want to downgrade to free.

Why is this not allowing me to downgrade to free?

Hi ShalizaRiley,

Sorry for the inconvenience.
Can you please send us a screen capture? So we can check what the problem is.

You can also try this procedure on this link.
Link: How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free

Looking forward to your response.