Issue accessing assigned form

  • slu597
    Asked on August 18, 2020 at 10:17 AM

    I am having issues accessing an assigned form. It keeps saying unauthorized access and forces me to verify my email. Upon verifying through the email link I received, I can then see the correct form listed, but when I try to view the form, I get blocked by the email verification page again.

    Page URL: https://www.jotform.com/201525062743044
  • Ed Enterprise Customer Success Engineer
    Replied on August 18, 2020 at 12:22 PM

    Hi @slu597, 

    I apologize for the inconvenience caused! Can you let me know what browser you're using, and are you suing incognito/private browsing view?

    Thank you!

  • slu597
    Replied on August 18, 2020 at 12:28 PM

    Hi,
    I’m using Chrome. I am not using any private browsing.
    Shawn Lu

  • Rosa_C
    Replied on August 18, 2020 at 2:01 PM

    Hi, I'm happy to help you today.
    I kindly suggest you to try using a different browser. 
    Please give it a try and let us know if the issue persists.

    Thanks.

  • slu597
    Replied on August 18, 2020 at 2:28 PM

    We did try using firefox as well and the same issue occurred. We keep getting blocked by the page that asks for email verification, even though I have already verified
    Shawn Lu

    ...

  • KrisLei Jotform Support
    Replied on August 18, 2020 at 5:41 PM

    Hello Shawn,

    Again, we are sorry for the inconvenience this has caused you. 

    I can see that the form is assigned to you and it can only be accessed by people that received the invitation to fill-up the form. Kindly try to login to your account then on the My Forms page click on the Assigned Forms tab you should be able to view and access the form by clicking on it:

    1597786770Assignee Screenshot 10

    Let us know if you are still unable to access the form.