I need to know where a few gmails came from with jpg's

  • karen creech
    Asked on August 20, 2020 at 1:01 AM

    I need to know where a few gmails came from with jpg's

  • Vanessa_T
    Replied on August 20, 2020 at 2:51 AM

    Apologies, unfortunately, I am uncertain I understand your query.

    Are you receiving any emails with images in it and wondering who's sending you those?

    As per checking, we haven't sent any email to the email address you have provided. I am also unable to see any account with it.

    Please note that JotForm is an online form builder where our users use our platform to create forms that can be filled out online.

    If you are receiving JotForm related emails, kindly share to us the email address where you are receiving it as well as a screenshot of what you are getting.

    How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)

  • karen creech
    Replied on August 21, 2020 at 3:28 PM
    they just showed in my gallery as received by gmail. I didn't get an email
    ...
  • Girish JotForm Support
    Replied on August 21, 2020 at 7:28 PM

    Could you let us on which email address you received these jpg files?

    I am also not able to find such emails sent to karencreech804@gmail.com from JotForm.

    If you haven't received any email, on which gallery are you viewing the jpg files.

    Could you clarify what you mean by "gallery"? Are you referring to the one on your mobile phone?

  • karen creech
    Replied on August 28, 2020 at 12:28 PM
    yes on my mobile
    sorry I was in the phone gallery
    when i looked where the file (photo) came from it only said Gmail
    ...
  • Ed Enterprise Customer Success Engineer
    Replied on August 28, 2020 at 1:16 PM

    Hi Karen, 

    Unfortunately, I'm not able to find any emails either. Could you send a screenshot of where you're seeing the photos and also how you've verified they came from JotForm?

    We have a guide on how to upload screenshots here.

    Thank yoU!