remove pencil icon

  • Smid_mike
    Asked on August 21, 2020 at 1:26 PM
    Anyway, when adding the forms on my website, an icon appears (on the left
    top, like a pencil icon). Can we remove that?
    Next to that, on my form "Productpagina's", in the editor I cant see the
    payment button while I can see it in "videoadvertenties" - I cloned them so
    that's a bit weird.. Please let me know what to do.
  • Richie JotForm Support
    Replied on August 21, 2020 at 1:32 PM

    Please try viewing the embedded form on another browser or incognito mode. It seems you're logged to your JotForm account that is why you are able to view the pencil icon.

    You may also try embedding the form using the iFrame code.

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Next to that, on my form "Productpagina's", in the editor I cant see the
    payment button while I can see it in "videoadvertenties" - I cloned them so
    that's a bit weird

    You need to setup your payment integration first before your can view the payment button.

    I have checked your form  https://www.jotform.com/form/202334153263344 and I would suggest you integrate it with PayPal again and let us know if the issue still remains.


  • Smid_mike
    Replied on August 23, 2020 at 10:28 AM
    Hi Richie,
    I tried reconnecting the PayPal but it still doesn't work :(
    ...
  • John Support Team Lead
    Replied on August 23, 2020 at 1:48 PM

    I just checked the form and it seems you were able to integrate it with Paypal:

    remove pencil icon Image 10

    Let us know if you need further assistance with this.

  • Smid_mike
    Replied on August 23, 2020 at 2:28 PM
    It says connected but the payment option does not appear on the form..
    ...
  • John Support Team Lead
    Replied on August 23, 2020 at 5:17 PM

    It seems there's an issue with the field. Please try deleting it and add a new one. This resolves the issue in a cloned form.

    1598217360saddsg Screenshot 10

    You need not worry as the products you created will be carried over to the new Paypal field that you'll add, so you won't need to re-create them.

    Once you added the new Paypal Business field, re-connect it with your Paypal account, then make a test.