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Smid_mikeAsked on August 21, 2020 at 1:26 PMAnyway, when adding the forms on my website, an icon appears (on the left
top, like a pencil icon). Can we remove that?
Next to that, on my form "Productpagina's", in the editor I cant see the
payment button while I can see it in "videoadvertenties" - I cloned them so
that's a bit weird.. Please let me know what to do. -
Richie JotForm SupportReplied on August 21, 2020 at 1:32 PM
Please try viewing the embedded form on another browser or incognito mode. It seems you're logged to your JotForm account that is why you are able to view the pencil icon.
You may also try embedding the form using the iFrame code.
https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Next to that, on my form "Productpagina's", in the editor I cant see the
payment button while I can see it in "videoadvertenties" - I cloned them so
that's a bit weirdYou need to setup your payment integration first before your can view the payment button.
I have checked your form https://www.jotform.com/form/202334153263344 and I would suggest you integrate it with PayPal again and let us know if the issue still remains.
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Smid_mikeReplied on August 23, 2020 at 10:28 AMHi Richie,
I tried reconnecting the PayPal but it still doesn't work :(
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John Support Team LeadReplied on August 23, 2020 at 1:48 PM
I just checked the form and it seems you were able to integrate it with Paypal:
Let us know if you need further assistance with this.
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Smid_mikeReplied on August 23, 2020 at 2:28 PMIt says connected but the payment option does not appear on the form..
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John Support Team LeadReplied on August 23, 2020 at 5:17 PM
It seems there's an issue with the field. Please try deleting it and add a new one. This resolves the issue in a cloned form.
You need not worry as the products you created will be carried over to the new Paypal field that you'll add, so you won't need to re-create them.
Once you added the new Paypal Business field, re-connect it with your Paypal account, then make a test.