Asana integration keeps breaking

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    Emma
    Asked on August 27, 2020 at 01:43 AM

    Hello,

    We have a 'Marketing Request Form' in our Jotform account. Whenever someone submits a form, the task should be automatically populated into Asana. This was broken for some time and we believed we had fixed on July 12. However, we discovered today that it had broken again, as we did not receive 3 tasks sent through two weeks ago.

    Can you please assist?

    Thanks,

    Emma. 

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    minelabdetectors
    Answered on August 27, 2020 at 01:45 AM

    The person who was meant to be receiving notifications is also not receiving emails. 
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    jherwin
    Answered on August 27, 2020 at 06:35 AM

    Hi Emma - Regarding the asana integration issue, please try disconnecting the Asana integration in the form you mentioned and reconnect it and see if it fixes the issue.

    Guide: Create-tasks-in-Asana-with-JotForm-submissions

    Please give it a try and let us know how it goes.

    As for the email notification, I have moved it to a new support ticket to better assist you. Kindly follow this link to your support ticket https://www.jotform.com/answers/2539894.

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    minelabdetectors
    Answered on August 27, 2020 at 05:30 PM

    This is what I did in July and it has continued not to work

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    roneet
    Answered on August 27, 2020 at 11:39 PM

    Could you please let us know the form in question? Did you re-tried connecting the asana integration?

    Looking forward to your response.

    Thanks

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    minelabdetectors
    Answered on August 28, 2020 at 12:03 AM

    It is called 'marketing project request' form. And yes, we have tried re-connecting the Asana integration several times.

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    minelabdetectors
    Answered on August 28, 2020 at 12:29 AM

    Nevermind, we have fixed it. Thank you.