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seramedikalsiparisAsked on September 21, 2020 at 5:08 PM
I bought a bronze package today. however, the package features were not sufficient. If I switch to the silver pack immediately, will I get a refund for the silver pack?
Is it enough to pay the price difference between the two packages?
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jonathanReplied on September 21, 2020 at 10:02 PM
Yes you can just upgrade directly to SILVER plan. You will be charged with a prorated amount only. Meaning, your existing paid amount (from BRONZE) will be credited/added to your upgrade payment -- thus you only need to pay lesser on your upgrade.
You can upgrade in your my account Billing page https://www.jotform.com/myaccount/billing
Please let us know if you need further assistance.