I am trying to change the credit card information but button opens up PayPal link

  • RICOHRepair
    Asked on September 26, 2020 at 12:19 AM

    I need to change the credit card before October 1 but in the payment page the button "Change Credit Card" opens Paypal website.

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    Jotform Thread 2599409 Screenshot
  • Ariel JotForm Support
    Replied on September 26, 2020 at 8:29 AM

    Hello there,

    Thank you for contacting Support.

    Since your subscription is being paid for via PayPal, you would need to update the credit card or account information in your PayPal account to update your payment information. In other words, any change in billing information must be done in your PayPal account.

    Let us know if you have further questions.