Can I refund transactions on my form.

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    Asked on October 17, 2020 at 04:39 PM
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    Answered on October 17, 2020 at 06:50 PM

    Kindly note that JotForm is just a link between you and the Payment Integration you use.

    For example, if you use PayPal as a payment integration, you will be able to refund respondent's payments within PayPal Dashboard.

    Should you have any further inquiries, we will be more than happy to help.

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    Answered on October 17, 2020 at 10:38 PM

    Jotform allows you to enter a coupon code for discount, but the discount options are product, shipping and subtotal. I included a ticket price which became the subtotal, and a processing fee. those two items became the total. I want to be able to discount all the costs associated with the transaction using the coupon code, but it only allows me to discount the subtotal on the settings.

    Please advise.



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    Answered on October 17, 2020 at 11:20 PM

    Hello Tracie! I'll reply to your latest query here:

    Thank you!