change user name

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    jaxsolarpermits
    Asked on October 18, 2020 at 05:34 AM

    Please change user name to Jax Solar Contractors

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    Vanessa_T
    Answered on October 18, 2020 at 05:50 AM

    Please note that usernames cannot have spaces and special characters.

    Meanwhile, as per checking, you have paid your subscription via PayPal. Unfortunately, due to some limitations, in order to change your username, you will have to cancel your subscription first.

    If you agree with this, to cancel the subscription, please follow this guide:

    How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free

    Once done, do let us know in here so that we can change your username and process a refund. Please note that refunds takes 5-10 banking days to reflect on your account.