Can't change fill in the blank font in PDF editor

  • centrocavour
    Asked on October 21, 2020 at 5:27 AM

    Hello,

    i would like to change font settings in my pdf document for the field "fill in form" but it doesn't apply my changes.

    Why?



    Jotform Thread 2646204 Screenshot
  • Sonnyfer JotForm Support
    Replied on October 21, 2020 at 9:15 AM

    Hi there - Apologies for the inconvenience.

    I cloned your form and was able to change the font of the Fill in the blank field in PDF editor.

    1603285895 5f9033873229d font Screenshot 10

    Perhaps your form is heavily cached so I cleared them for you. Could you please check again?

    Related Guide: How-to-Clear-Your-Form-Cache

  • centrocavour
    Replied on October 21, 2020 at 10:28 AM
    I'm sorry
    it works only with questions, not with answer style...
    I cleared my cache
    [image: immagine.png]
    Il giorno mer 21 ott 2020 alle ore 15:15 JotForm ha
    scritto:
    ...
  • Kevin Support Team Lead
    Replied on October 21, 2020 at 3:10 PM

    I have cloned your form to my account and performed some tests, this seems to be working as expected, may we perform a test directly to your document?

    This way we can find what may be causing the issue or if this is isolated to your form.

    Looking forward to your response.

  • centrocavour
    Replied on October 22, 2020 at 4:28 AM
    of course, here my form https://form.jotform.com/202941873115050
    what do I do?
    Il giorno mer 21 ott 2020 alle ore 21:10 JotForm ha
    scritto:
    ...
  • Mike
    Replied on October 22, 2020 at 9:20 PM

    Please try submitting a test form entry. This way you should be able to see the styled question labels and answers in the PDF editor.

    9ppg7 Screenshot 10

  • centrocavour
    Replied on October 23, 2020 at 4:28 AM
    sorry, i understand the mistake.
    I thought that "answer style" was for all the black test.
    it's ok, it works.
    Il giorno ven 23 ott 2020 alle ore 03:20 JotForm ha
    scritto:
    ...
  • Cecile JotForm Support
    Replied on October 23, 2020 at 8:17 AM

    Thanks for the update.

    Let us know if you need further assistance.