I cant access my account

I reset my password but have not received the email to complete the change. I tried both emails that have been used and nothing. need access urgently.

Hello,

Upon checking, the account associated with tnuttall@traugott.com is active. Please try to reset your password again using tnuttall@traugott.com and check your spam folder if you don't see the reset password email in your inbox.

Guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

Let us know if the problem persists. Thanks.