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drsferrisvickiAsked on October 21, 2020 at 9:40 AM
MORNING
When i try to login it says having trouble with the back end? On my computer downstairs i can login? HELP
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Niko_NReplied on October 21, 2020 at 12:54 PM
Hi,
I've checked your account, and it's active, so you should be able to log in without any issues. Could you please kindly clear your browser cache and try to log in again?
If the issue persists, please take a screenshot of the error message screen and post it here by following this guide below:
How to Post Screenshots to Our Support Forum
I've flushed login attempts from our end.
Thank you!
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drsferrisvickiReplied on October 22, 2020 at 9:04 AM
Temporarily Back-end UnavailableWe are currently experiencing abnormally high traffic volume between our front-end and back-end servers, and working to restore all services as quickly as possible. Thank you for your patience.
THIS IS MY ERROR MESSAGE
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David JotForm Support ManagerReplied on October 22, 2020 at 12:27 PM
Could you please try clearing your browser's cache? Let us know if that helps.
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drsferrisvickiReplied on October 22, 2020 at 1:28 PMWhat is my browser cache?
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David JotForm Support ManagerReplied on October 22, 2020 at 2:40 PM
Good day, you can clear the cache as shown on this example: https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser