Used Google to create account. Need password to login on Mac

  • Profile Image
    neileo275
    Asked on October 21, 2020 at 10:32 PM

    Hi,

    i just created the free account on web browser using my gmail account and wanted to try on my mac. So i down loaded it.

    The app on Mac only gives you the option of signing in.

    I started the account with my Gmail account on the web browser but unsure what to use on the Mac login.

    Obviously i'm not handing over my Gmail login as the app login so i must be doing something wrong.


    Thanks.


    Neil

  • Profile Image
    Vick_W
    Answered on October 22, 2020 at 04:03 AM

    Hi Neil,

    When you create an account using a Gmail account the account gets created without a password. For username you can use:

    neileo275

    For the password please use the following guide to reset it.

    https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    This will help you create a new password for your account that you can use on Mac.

    Let us know if you need further assistance.

    Thanks.

  • Profile Image
    neileo275
    Answered on October 22, 2020 at 04:28 AM
    So without resetting, is it safe to assume that the password is my google password?
    ...
  • Profile Image
    Vick_W
    Answered on October 22, 2020 at 05:47 AM

    Hi there,

    No. The password is not the same as the Google account password. When you create an account using Google on JotForm the password does not get transferred. Using the password reset option will create a password for your account.

    Thanks.