Cannot access forms

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    dschapman2
    Asked on October 22, 2020 at 08:20 AM

    I cannot access my forms. I am on the trial version. I have changed my password several times. I can log in and see my forms but cannot do any work on them. Please help.

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    Jovanne_A
    Answered on October 22, 2020 at 10:29 AM

    Hi, thank you for contacting JotForm support.

    I have checked your account and your forms, and I did not find any issues with it. Could you please give us more details about the issue? Is there any warning or error message shown in the form? If so, kindly provide us with a screenshot so we can better assist you.

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    You can also clear your browser cache, or please try opening the form on a different browser and check if the issue persists.

    Please give it a try and let us know how it goes.

    We look forward to your response.