Switching to the yearly Bronze Plan

  • Profile Image
    fbacreative
    Asked on October 22, 2020 at 11:33 AM

    Hello:

    Back in May, I purchased your yearly Silver Plan. On September 27, we began a campaign that caused us to exceed the 1,000 submissions that the Silver Plan allows. I upgraded to the Bronze Plan. Your billing system put what I had paid towards the Silver towards the Bronze. Right now there is a balance of about $64 on my account. Will your billing system take what is owed on my next bill from that amount, or will the amount be refunded? I need to know for our finance department. Also, how do I upgrade from the monthly Bronze Plan to the yearly?

    Thanks!

  • Profile Image
    VincentJay
    Answered on October 22, 2020 at 05:59 PM

    Hi,

    I checked your account and it is subscribed to the Silver monthly. You upgrade your account to Silver monthly from Bronze yearly with a discount.

    Please check these invoices:

    1. https://www.jotform.com/invoice?u=fbacreative&id=2020-05-01_15:42:23 - May 02, 2020 (Bronze Yearly)
    2. https://www.jotform.com/invoice?u=fbacreative&id=2020-09-27_11:43:56 - September 27, 2020 (Upgraded to Silver Monthly )

    Do you want to upgrade your account to Silver yearly? If yes, please follow this guide: https://www.jotform.com/help/331-how-to-upgrade-my-account