sensitive information submission

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    Asked on October 23, 2020 at 01:45 PM

    I want to use this form on our dentistry website to collect sensitive information like SSN. Is this safe and secure? Is it all HIPAA compliant?

    Is there a phone number I can call?

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    Answered on October 23, 2020 at 06:59 PM

    Hello Vandana,

    Thank you for contacting our support team.

    Yes, JotForm does offer HIPAA compliant accounts for our users that work in the medical field and are receiving and storing PHI(Protected Health Information). Do note that HIPAA compliance features are only available for our Silver and Gold subscriptions. Please visit our HIPAA webpage for more information -

    Also, in regards to collecting SSN in your forms. Please note that it is against JotFrom Terms of Use to collect private information such as Social Security Numbers, Driver's License information, or other government-issued documents without following the proper security protocols.

    Here is a list of the steps needed to legally collect this information.

    1) Insert a Terms & Conditions widget or Short Scrollable Terms widget to your form with YOUR Terms of Use

    2) Insert any E-Signature widget/field into your form so your respondents can acknowledge that they are providing sensitive information

    Please let us know if you have any further questions or concerns, we are always happy to help.