Cancellation Policy

  • Profile Image
    Stella_Tregurtha
    Asked on October 25, 2020 at 09:03 PM

    Hi there,

    We are looking at upgrading our subscription to the Bronze package however we are wondering what your subscription policy is and whether we can cancel our subscription at any time or if we are locked into a contract.

    Kind Regards,

    F45 Training Kew

  • Profile Image
    Vick_W
    Answered on October 26, 2020 at 03:26 AM

    Hi there,

    You can cancel your subscription at any time. If you decide to cancel it without the 30 days then you'll get a full refund. However, if you decide to cancel your subscription after 30 days then a prorated refund will be issued. You'll not get refunded for the months you've already consumed.

    Please note that once you cancel your subscription, you'll automatically get downgraded to the free account. Then Free account usage limits will get applied to it and all the extra submissions will become inaccessible. For more details on your account usage and limits please check the guide below.

    https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    Let us know if you have any questions or concerns.

    Thanks.