Unable to change password.

  • Profile Image
    Becky Seeger 
    Asked on October 26, 2020 at 10:28 AM

    We have had to reset our password multiple times today. As soon as we log back in it says the account is locked again due to failed attempts. But no one else is even attempting it. Is there an issue with this today?

  • Profile Image
    Answered on October 26, 2020 at 12:33 PM

    Thank you for reaching support,

    I checked the account and it is currently active with no failed attempts.

    I also checked the email logs and the password reset link is successfully sent out.

    I have cleared your form cache so please try it again.

    Please note that the reset link will expire in 5 minutes so please change it by then.

    Here is the related guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    I hope that helps.