Pay old bill

  • Profile Image
    oracz
    Asked on October 26, 2020 at 12:57 PM

    Hi there,

    I had an old bill from Sept that was declined.

    I downgraded my account as to not renew next month

    But now I cannot seem to pay my previous bill

    Can you please help me to understand how to pay the previous bill?

    Thanks,

    Olivia

  • Profile Image
    VincentJay
    Answered on October 26, 2020 at 05:00 PM

    Hello,

    I checked your account and it is a free user. If you're referring to a different account, please let us know.

    Also, please provide the receipt or payment information you received so we can check it further.

    We'll wait for your response. Thank you!

  • Profile Image
    VincentJay
    Answered on October 26, 2020 at 05:01 PM

    Also, if you want to upgrade your account, please follow this guide: https://www.jotform.com/help/331-how-to-upgrade-my-account

    Thank you!

  • Profile Image
    oracz
    Answered on October 27, 2020 at 04:36 AM

    Hi there,

    Yes thats correct, I downgraded however last month it was a silver account.

    Can you access the previous bills / months?

    Thanks,

    Olivia

  • Profile Image
    Mike_G
    Answered on October 27, 2020 at 05:56 AM

    Your previous account subscription shows that it has been completely canceled on our end. And since that is the case, there is no option to reactivate the same subscription.

    If you want to upgrade your account to the same plan you previously had before, Silver Monthly, you can go to the billing page of your account and follow the instructions in the guide my colleague linked in his last reply.

    Reference Guide: How-to-upgrade-my-account

    Or, you may also click this link while logged into your oracz account.

    Feel free to let us know if you need any further assistance.