Pay old bill

Hi there,

I had an old bill from Sept that was declined.

I downgraded my account as to not renew next month

But now I cannot seem to pay my previous bill

Can you please help me to understand how to pay the previous bill?

Thanks,

Olivia

Hello,

I checked your account and it is a free user. If you're referring to a different account, please let us know.

Also, please provide the receipt or payment information you received so we can check it further.

We'll wait for your response. Thank you!

Also, if you want to upgrade your account, please follow this guide: https://www.jotform.com/help/331-how-to-upgrade-my-account

Thank you!

Hi there,

Yes thats correct, I downgraded however last month it was a silver account.

Can you access the previous bills / months?

Thanks,

Olivia

Your previous account subscription shows that it has been completely canceled on our end. And since that is the case, there is no option to reactivate the same subscription.

If you want to upgrade your account to the same plan you previously had before, Silver Monthly, you can go to the billing page of your account and follow the instructions in the guide my colleague linked in his last reply.

Reference Guide: How-to-upgrade-my-account

Or, you may also click this link while logged into your oracz account.

Feel free to let us know if you need any further assistance.