Confidentiality of data submitted to Jotform.

  • Profile Image
    nabeelsheikh99
    Asked on October 27, 2020 at 06:42 AM

    Dear Team,

    I am a consultant in the NHS and want to create a form for patients to enter their details to send to us.

    Of course this has governance issues so I wanted to ask:

    1) where is any data entered stored? If the form is embedded to our trust website, would the data be stored there?

    2) is the data entered encrypted?

    3) are there any solutions to this?

    Many thanks,

    Nabeel

  • Profile Image
    Jed_C
    Answered on October 27, 2020 at 07:30 AM

    1) where is any data entered stored? — By default, data is stored in Jotform server located in the US, but users have an option to change it to EU server.

    2) If the form is embedded to our trust website, would the data be stored there? — No, data would still be stored in Jotform server by default. You can view your submission in submissions page https://www.jotform.com/help/269-How-to-View-Form-Submissions.

    3) is the data entered encrypted? — No, but data is transmitted using HTTPS which is a secure transmission. If you want the data to be encrypted, that would be optional, you can follow this guide https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them if you want to encrypt your submission.

    If you have questions about Jotform security, please refer to our security page here https://www.jotform.com/security.

    Let us know if you have any questions or if you need further assistance.