Console errors with spreadsheet to form widget

These just started and have broken one of our forms. It's only on Safari on iOs.

No data is being prepopulated.

When debugging it remotely, I'm seeing the following errors in the console:

• Unable to post message to https://prepopulator.jotform.io. Recipient has origin https://form.jotform.com.
• Unable to post message to https://app-widgets.jotform.io. Recipient has origin https://form.jotform.com.

Hopefully this helps your developers sort this out.

It's referencing this line: postMessage.js:69

Here's a screenshot:

This is a duplicate support ticket. Please check a reply my colleague provide on your other ticket

That was other support ticket you're referencing was a private thread. I'd appreciate if you not link to it.

I posted this one publicly, with significantly more information regarding the error, in the hope that it would help others (and your developers) sort this out.

Please delete the link to my private ticket.

Please note that only you and our support team can view your private ticket. As per your request, I removed it from my previous reply.

It seems that we have an update that might be causing this issue. Clearing the form and browser cache should resolve it. I cleared your form cache. Please clear your browser cache and test the form again.

Thank you.

I've got 100+ people using the forms. For about 25, they're having issues with the spreadsheet-to-form.

I'm trying to walk them through clearing their browser caches, but with non-technical folks, and the range of devices, it's taking time. So far, it's been working. I'll report back if that doesn't resolve the issue for some people.

Thank you.

Thank you for your cooperation. If this issue were to happen again, please share the spreadsheet file to us. This will help us greatly in investigating the issue.

Let us know if you need further assistance.