Showing wrong number of unread

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    Sean_MacNeil
    Asked on October 27, 2020 at 12:15 PM

    No matter what I do I cannot get the unread messages to zero. I go through the list and everything is marked as read but there is showing 23 unread


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    KrisLei
    Answered on October 27, 2020 at 01:55 PM

    Hi,

    We apologize for the inconvenience. It seems a minor bug on the form, and it's not updating the number of unread submissions on the My Form's page.

    I have tried to select all the forms on the My Forms page and clicked on the More tab, then select the "Marked All as Read" option:

    1603821058_5f985e022d926_Screenshot_1028

    It looks like that it is now updated on my end. I have also cleared your form cache. Kindly try to login again on your account to verify.

    Thank you. Please do get back to us if the issue persists.