Emails are not being sent out on submissions.

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    trailercentral
    Asked on October 27, 2020 at 04:58 PM

    We need to change the sender email on all our forms. How can this be done? Emails are not being sent out on new submissions and we need to quickly fix the sender email. We cannot even determine if the current configuration is even working to begin with even though the Settings page said it was working correctly.

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    Kenneth_C
    Answered on October 27, 2020 at 07:41 PM

    Thank you for reaching support,

    You may set the sender email to noreply@jotform.com or have your email provider Whitelist JotForm IP Addresses and Domains: https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains

    I hope that helps.

    Best.