Cannot view all submission data when downloaded as PDF

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    kilmore
    Asked on October 28, 2020 at 12:47 AM

    Hi all


    I have completed one of my site forms that I use however when I download the form I cannot see my section of site notes. However, I can see it on my email notification when I submit the forms


    Please help

    Regards Owen

    Screenshot
  • Profile Image
    Richie_P
    Answered on October 28, 2020 at 05:04 AM

    May we know if you're referring to the form https://www.jotform.com/202413269705048?

    Can you please try creating a new PDF document and let us know if that fixes the issue?

    1603875882_5f99342aed9d6_2.png

    https://www.jotform.com/help/384-how-to-customize-pdf-submissions-report

    Looking forward for your response.


  • Profile Image
    Owen Sacco 
    Answered on October 28, 2020 at 05:20 AM

    Yes I was referring to that form

    however since arriving at home a using my iPhone the form downloads ok. Just from the PC I had trouble

    i will try again from my Pc tomorrow