How can I share my forms so users do not have to log in?

  • Profile Image
    Susan Walsh
    Asked on October 28, 2020 at 03:48 AM

    Current issue - why is it that Jotforms when clicked by user - open on landing page instead of link? We have many issues with this and recipients receive message that site is unreliable and unsafe to open. Given this what confidence should we have that new product will be reliable given the investment required to learn?
    Will there be solid in person support?
    Thank you



    This is a re-post of a comment on Webinar: Introducing Jotform Tables

  • Profile Image
    Ashwin
    Answered on October 28, 2020 at 06:06 AM

    I am not sure if I have understood your question correctly. Do you mean to say when a user click on the form link, the form is opened in a new tab or it opens in the home page? I would suggest you to please explain your issue a bit more in detail, and we will take a look. I would also suggest you to please share a screenshot of the issue as well. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    You may also like to let us know your web page URL where you have embedded your form, and we will take a look.

    We will wait for your response.

  • Profile Image
    suew39
    Answered on October 28, 2020 at 09:28 PM
    Thanks for answering
    I created a Jotform & inserted payment option from Square
    Problems-
    1) sometimes you have to log in twice yo access forms
    you have Created - why?
    2) when you go to publish
    & send link to email -
    Here are 4 images
    Link to share
    Entered email
    Received Jotform announcement in my email
    Press link & it goes to a sign in page
    - instead if directly to the form
    The same things happens to some users
    when they receive our ‘sign & pay’ email
    They press on Register Here button in form
    & it takes them to sign in page (not the form)
    It's inconsistent- some people are ok & some
    get the sign in page
    Your help is appreciated
    Sue Walsh
    416 817 8177
    ...
  • Profile Image
    Ashwin
    Answered on October 28, 2020 at 11:58 PM

    There seems to be some confusion. Please note that when you add email in "Invite By Email", the form gets assigned to that specific user. Since the form is assigned, the user needs to sign in to account to access the assigned form.

    If you want to send form to another user, you can grab your form's direct URL and then send it to your users. They will be able to access the form without any problem. You may like to take a look at the following guide on how to grab form's direct URL: https://www.jotform.com/help/401-where-to-find-my-form-url?

    Hope this helps.

    Do get back to us if you have any questions.

  • Profile Image
    Simon_L
    Answered on October 29, 2020 at 09:34 AM

    Hello,

    a) If you share the direct URL to your form by email, this URL will stay direct; whoever has access to this URL will be able to access your form and fill it out.

    There are three main different ways of sharing a form, from less to most secure:

    1) Copy/pasting the link into an email/message and sending it;
    2) Sharing the form via email;
    3) Assigning the form to someone.

    b) Sharing the direct URL to your form is the easiest way to make sure that your form will stay available to everyone. Unless your account reaches its limits, your form will never be disabled and always accessible via its direct URL.

    1603978334_5f9ac45e28eb2_2020-10-29 09_3


    Let us know if that helps,

    Thank you!