File uploaded is not attached to emails

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    johnkay487
    Asked on October 28, 2020 at 06:59 AM

    Hi Guys

    I have a jotform called "Upload initial evidence"

    When I take a picture with my camera, sometimes the JPEG file is not attached to the email

    My smartphone is Android, and my browser is Chrome

    The JPEG is always available in the Jotform submissions view, so the issue seems to be the email

    John


  • Profile Image
    Richie_P
    Answered on October 28, 2020 at 08:41 AM

    I have tested a cloned version of your form on my android device and I can't seem to replicate the issue at my end.

    1603888713_5f9966491c869_2.png

    Please note that we do have a limit to email attachments which is 5MB. If the file is more than 5MB, it will not be attached.

    1603888771_5f996683b0c37_Slack _ support

    I would suggest you limit the file upload to ensure that you can view the attachment.

    https://www.jotform.com/help/33-changing-the-file-upload-size-limit

    Hope this information helps.

    If you have further questions, let us know.

  • Profile Image
    johnkay487
    Answered on October 28, 2020 at 09:28 AM
    Hi,
    Is there a way we can increse the limit to 10mb?
    ...
  • Profile Image
    Cecile_A
    Answered on October 28, 2020 at 10:25 AM

    Hello johnkay487,

    Jotform upload maximum size is 1GB. You can set the upload size in the individual Widgets to have a minimum and maximum upload file size. To change file upload size limit, please refer to the guide below.

    Guide: https://www.jotform.com/help/33-changing-the-file-upload-size-limit

    Let us know if you have further questions. Thank you.


  • Profile Image
    johnkay487
    Answered on October 28, 2020 at 11:28 AM
    Thanks so much! you've got a great product in JotForm :)
    ...