Update Billing info

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    Marcy Khilji 
    Asked on October 28, 2020 at 05:41 PM


    I am work for the University of Pittsburgh and we have a monthly subscription to JotForms. I need to update my payment method and my finance department needs to know if your company identifies as a software merchant?

    Thank you.

    Marcy Khilji

  • Profile Image
    Answered on October 28, 2020 at 08:47 PM

    Hello Marcy,

    To update your billing card, follow these steps:

    1. Click the user menu icon on the top-right side of the page.

    2. Click your username to access the Account page.


    3. Go to the Billing tab and close the My Plan section so you can conveniently view the Payment Method section.


    4. Click the Change Credit Card button and update your card on the provided Credit Card Information window.



    For payments processed through FastSpring, one of our trusted payment processors:

    You will be redirected to your FastSpring Subscription URL. To update your subscription payment method, click on the Edit Subscription link.


    Select the Update Payment Method and follow the instruction on the next page. 


    With FastSpring, you can update the card or choose PayPal as the payment method. 

    For reference: how-to-change-billing-credit-card