Update Billing info

  • Profile Image
    Marcy Khilji 
    Asked on October 28, 2020 at 05:41 PM

    Hello,

    I am work for the University of Pittsburgh and we have a monthly subscription to JotForms. I need to update my payment method and my finance department needs to know if your company identifies as a software merchant?

    Thank you.

    Marcy Khilji

  • Profile Image
    KrisLei
    Answered on October 28, 2020 at 08:47 PM

    Hello Marcy,

    To update your billing card, follow these steps:

    1. Click the user menu icon on the top-right side of the page.

    2. Click your username to access the Account page.

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    3. Go to the Billing tab and close the My Plan section so you can conveniently view the Payment Method section.

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    4. Click the Change Credit Card button and update your card on the provided Credit Card Information window.

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    For payments processed through FastSpring, one of our trusted payment processors:

    You will be redirected to your FastSpring Subscription URL. To update your subscription payment method, click on the Edit Subscription link.

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    Select the Update Payment Method and follow the instruction on the next page. 

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    With FastSpring, you can update the card or choose PayPal as the payment method. 

    For reference: how-to-change-billing-credit-card