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Rose_CoreyAsked on October 28, 2020 at 6:25 PM
Hello,
I have 7 form submissions but only 4 of them pushed to Pipedrive. Any suggestions?
Thanks! Corey
Page URL: https://form.jotform.com/203006921919150 -
Mike_G JotForm SupportReplied on October 28, 2020 at 11:14 PM
We would like to apologize for any inconvenience. We will be glad to look into the issue you are having. However, we may need you to share with us more details about it so we may perform the necessary test needed to figure out what's causing the issue you are having and resolve it.
Kindly share with us a screenshot of how the integration in your form is set up so we can set up a cloned version of your form on our end with the same setup.
How-to-Post-Screenshots-to-Our-Support-Forum
May we know if the issue just started to happen without you making any changes to the form? Is it happening randomly or only to submissions that were submitted recently?
Also, may we know the submission ID of the submissions that were not passed over to your Pipedrive account, please?
Where-to-find-the-Submission-ID?
We will wait for your response.
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Rose_CoreyReplied on October 28, 2020 at 11:45 PM
Thanks Mike.
Here's one that worked: 4797181269122104020
Here's one that didn't: 4797265521712393178
I noticed also that the only ones with scores are the ones that came through.
Here's the integration:
https://www.screencast.com/t/mavtIKkN
https://www.screencast.com/t/yH1vTjxXsj
Any ideas? Thank you!
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Sonnyfer JotForm SupportReplied on October 29, 2020 at 3:41 AM
Thanks for providing the requested information. Kindly allow me some time to run some tests on my end. I will be back shortly.
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Sonnyfer JotForm SupportReplied on October 29, 2020 at 3:57 AM
Thanks for patiently waiting.
It seems you're right. All fields set must have value as a requirement to trigger the integration. Thus, it won't send to your PipeDrive if any of the connected fields are missing/blank.
Would it be possible for you to change the Deal Title's connected field? As the score only gets a value when a certain condition is met, I'm afraid the integration won't work 100% in your case. Kindly change it to a field that will always have a value to make sure that every submission will trigger the PipeDrive integration.
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Rose_CoreyReplied on October 29, 2020 at 3:21 PM
Thanks Sonnyfer, that's what I was thinking. Changed the deal title to another field - if you don't hear back from me then that means it worked. Thank you!