I cannot get into my account.

  • Ryan Hewkin
    Asked on October 29, 2020 at 6:31 PM

    I don't know what happened, but I was logging in and it said my account was suspended.

    What do you need from me to re-activate?

  • John Support Team Lead
    Replied on October 29, 2020 at 11:26 PM

    Hello Ryan - If this is the account you're referring to: rhewkin, I can see that it's not suspended. I tried flushing your log in attempts to the account. Could you please clear your browser's caches and try logging in again?

    If you still cannot login, please try resetting the password. Here's a guide on how-to-reset-jotform-account-password

    Please try that and let us know how it goes.