Locked out of HIPAA account

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    Michelle Cochran 
    Asked on October 30, 2020 at 04:10 AM

    So... I can't find my forms ...and now you locked me out of my account when I tried to change my password?

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    Sam_G
    Answered on October 30, 2020 at 05:32 AM

    Hi Michelle,

    Thank you for contacting Support.

    I have removed the lockout in your account. Kindly try to reset your password if you have forgotten it by following this guide:https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    A reset instruction would be sent to your account's email address.

    Let us know if you need further assistance.