Why are my fields not been updated in JotForm Tables?

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    pmcwhorter
    Asked on October 30, 2020 at 09:10 AM

    With the new design of the submissions view it is not showing all my fields in the form. The PDF that is generated does not have the fields in the form. The customize PDF does not have the fields. It is like it is using an old version of the form with old fields. This used to work until you changed things. Now I am at a work stoppage because I need to be able to download submissions in PDF form with the current fields, including signatures. Update are supposed to enhance a product, not break it.

  • Profile Image
    pmcwhorter
    Answered on October 30, 2020 at 10:28 AM
    Here is the link
    https://form.jotform.com/50497972109161
    I changed the form a couple months ago. And the submissions view was
    working fine until your recent changes. Now, the PDF shows the submissions
    with the old fields before my changes a couple months ago.
    ...
  • Profile Image
    Gustavo_H
    Answered on October 30, 2020 at 10:44 AM

    Hi, @pmcwhorter.


    We apologize for this inconvenience. I'm sure we will find a solution here.

    Are you facing these issues in all of your forms or just in the Reimbursement Request Form? If yes, please, share with us the link of your forms to investigate further.


    With the new design of the submissions view it is not showing all my fields in the form.


    Did you change your form recently? If yes, have you received a new submit after these changes? As JotForm Tables is a new feature to manage your submissions, it will update when you receive new submissions.

    The same thing should be happening in your PDF; after changing your form, you can open the PDF Editor to update it or open a new PDF document, and it will automatically load the new fields.

    1604068966_5f9c26665133c_


    Please let us know if you need anything else.


    Have a wonderful day 😀✨

    Sorry, I am reposting my last answers here. I have deleted it to make some adjustments. I will answer you again soon, give me a few minutes.

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    Gustavo_H
    Answered on October 30, 2020 at 11:03 AM

    I'm sorry, but I was unable to reproduce the same errors. I have cloned your form and submitted it twice. In the screencast below, you can see that all results are shown to me in JotForm Tables.

    1604070141_5f9c2afd677d3_


    After creating a new PDF in the PDF Editor (which will render all fields automatically), I could see my two previous submissions. Please, note that if I did not upload a file, it would not appear, as you can see at the end of my screencast.

    1604070135_5f9c2af77f374_


    As shown in my screencast in the last answers, please, update your PDF in the PDF Editor. Make a test submission to your form and check if everything is okay.

  • Profile Image
    pmcwhorter
    Answered on October 30, 2020 at 11:28 AM
    I have not checked my other forms.
    ...
  • Profile Image
    pmcwhorter
    Answered on October 30, 2020 at 11:28 AM
    This was a submission submitted on 10/28 and I just view it today.
    It is missing fields in the view like the signature
    [image: image.png]
    ...
  • Profile Image
    pmcwhorter
    Answered on October 30, 2020 at 11:28 AM
    Also, see the attached PDF that I downloaded. It is missing fields
    including the signature.
    ...
  • Profile Image
    Gustavo_H
    Answered on October 30, 2020 at 01:18 PM

    Unfortunately, I was not able to see the image you sent us. Can you please send it again? Here' a guide to show you how.

    Complete guide 👉 how-to-post-screenshots-to-our-support-forum

    Also, can you please confirm if you tried my recommendations? If yes, please, do a submission test to your form. It would be sufficient to make everything work again.

    If this does not automatically update and show your signature, please just create a new tab connected with your form, and it will definitely work. In the screencast, I show you how.

    1604078022_5f9c49c6253ed_


    Please, let us know how it goes 😀✨