Unable to log into the account.

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    Lorena 
    Asked on October 30, 2020 at 08:27 PM

    Hi, we have an account with JotForm. But the person who has the account is unable to log in. I was wondering if there's a way to changing the email so there can be another administrative on that same account. I did open a new account but that account isn't letting me verify my email?

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    Kenneth_C
    Answered on October 30, 2020 at 10:15 PM

    Thank you for reaching support,

    Admin privileges are only possible with our Enterprise Plan, the account owner may reset the password:

    1604110472_5f9cc8882adb8_w1.png

    Here is the related guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    I hope that helps.
    Best.