Only one entry is allowed error

  • EACCIevents
    Answered on November 17, 2020 05:42 AM


    I've deleted all the entries from all my submission forms. During the testing phase of my latest form, every time I complete the form using the "Fill Form" option, or click onto the form link I get this response "Sorry! Only one entry is allowed."

    Please advise how to correct this issue.

    Many thanks

  • Jonathan JotForm Support
    Answered on November 17, 2020 06:06 AM


    The "only one entry allowed" error message in the form is usually associated to the Form Settings / Unique Submission feature.

    1605611113 5fb3ae69de206 zzz 2020 11 17 Screenshot 10

    Please check the settings in your form. The Unique Submission option should be set to No Check option to disable the feature.

    User guide : How to Set Unique Submissions on a Form

    If the issue persist please tell us the URL link of your form so that we can check as well.

  • EACCIevents
    Answered on November 17, 2020 08:28 AM
    Hi there

    Many thanks, we resolved the issue. Although the database had been deleted, it still sat in ‘trash’ which caused the issue.

    Many thanks for following up.

    Kind regards
    Heather Smithard
    Executive Member
    EACCI - Ekurhuleni Aerotropolis Chamber of Commerce & Industry
    +27 82 430 3725