What happens when the Submitted limit has reached and then 1 submission

  • vagh27
    Answered on November 21, 2020 12:30 AM

    What happens when the Submitted limit has reached and then 1 submission is deleted. Will the counter reset. e.g. Your form had a submission limit of 25 and the form did get 25 submissions. Now the new status of the form will be disabled. Now one of the admissions have backed out, so you go in and delete a submission. Will the counter adjust to accept one more submission?

  • Patrick_R
    Answered on November 21, 2020 07:36 AM


    There are two submission limits. One is "allowed submissions/month" and another is "total submissions storage". These are explained below.

    1. In FREE account, you get 100 submissions/month. This limit won't reset if you delete old submissions from your form. This counter will only reest on the first day of each month. So, if you receive 10 submission on your forms and you delete 5 submissions, this counter will remain at 10 submissions.

    2. In FREE account, you get 500 total submissions storage limit. This is not a monthly limit, it is an overall limit. This means that you can store total 500 submissions on JotForm for life under a FREE account. If you delete old submissions, this limit comes down. For instance, over a period of 5 months, you receive 400 submnissions on your forms. Now if you delete 100 submissions, this counter will automatically reset to 300 submissions.

    Also, you can track your account's usage by logging into your JotForm account and access the account usage section.

    To know more about how these limits work, please read this article: understanding-your-account-usage-and-limits

    You can increase this quota by upgrading your account to one of our paid plans anytime. Our pricing an available quota information is provided on our Pricing page.

    I hope this information helps. For further queries, feel free to write back to us.

    Thank you!