I need help from support, please. HUGE CHARGE

I asked a private question, and I need help from support please. HUGE charge just hit our account and I need help quickly, please.

I did check your account and found that you have an active silver yearly subscription plan which was renewed on Nov 29, 2020. That is the reason why you were charged $390. Please click on the following URL to check your latest invoice: https://www.jotform.com/invoice?u=C4Recruiting&id=2020-11-29_17:44:38

Do you want us to cancel your subscription and downgrade your account to free plan? Please let us know and we will do the needful. We will also process the refund of your last subscription payment as well.

We will wait for your response.

Thank you very much! I DEEPLY appreciate your help.

Yes, please downgrade my account, and I deeply appreciate you refunding the $390 charge. Thank you!!

I did check your account and found that your silver subscription is already cancelled. One of my colleague has already taken care of your account issue and responded to you in the following thread: https://www.jotform.com/answers/2733059

Do get back to us if you have any questions.