Recaptcha: Request to remove recaptcha of all forms of our account

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    NAAMA_London
    Asked on November 30, 2020 at 06:08 AM

    Hello,

    Every time we submit any of our forms on Jotform we are asked to fill in a I am not a robot recaptcha, I have read that whitelisting our ip address can solve this issue?
    https://www.jotform.com/answers/2191448-HOW-DO-I-REMOVE-I-AM-NOT-A-ROBOT-RECAPTCHA

    We also use the same account on multiple devices will whitelisting our ip still solve the issue?

    Are you able to assist with this?


    ip: 185.226.37.90


    Best,

    Naama

    Screenshot
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    Lorenz_A
    Answered on November 30, 2020 at 08:07 AM

    Thank you for contacting us.

    You currently have more than 73 forms on your account, can you please let us know which form is having the issue so we can check.

     I have read that whitelisting our ip address can solve this issue?

    Yes, in some cases, whitelisting the IP address usually solves the issue, since the reCaptcha activates if there's unusual traffic from the IP address.

    Please do share with us the IP address so we can whitelist it from our end.

    Looking forward to your response.

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    NAAMA_London
    Answered on December 01, 2020 at 04:34 AM
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    gerardw
    Answered on December 01, 2020 at 05:10 AM

    I have whitelisted your IP.

    If you are still facing the captcha issue, please let us know and we may need to escalate.

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    NAAMA_London
    Answered on December 01, 2020 at 05:14 AM

    Hello,

    The captcha still appears after every form we submit. Unfortunately whitelisting didn't work.

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    Vanessa_T
    Answered on December 01, 2020 at 05:25 AM

    Please note that we do have an anti-spam system in place that is triggered when the system detects unusual traffic from the same IP Address.

    Can you please confirm if the form is only for company/internal use?

    Also, just to confirm, are you okay with the anti-spam checking being removed from your account/forms?

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    NAAMA_London
    Answered on December 01, 2020 at 05:28 AM

    Yes the form is only for internal use and I am happy with anti-spam checking to be removed from this account.

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    gerardw
    Answered on December 01, 2020 at 06:07 AM

    Thanks for the confirmation.

    I have now escalated this to our back end team to remove the anti-spam checking on your account. Once this is done, we will update you via this ticket.

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    uygar
    Answered on December 01, 2020 at 08:19 AM

    Hi,

    We whitelisted your username. Sorry for the inconvenience.

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    NAAMA_London
    Answered on December 02, 2020 at 05:59 AM

    Hello,

    The robot recaptcha still appears every time we submit a form.

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    grace
    Answered on December 02, 2020 at 07:31 AM

    Hi,

    I've informed the developer about this issue, we will update you via this ticket.

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    nurullah
    Answered on December 02, 2020 at 07:50 AM

    Hi @NAAMA_London,

    When I test your forms, I didn't encounter any recaptcha. Can you test them again and try with a different ip?

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    NAAMA_London
    Answered on December 02, 2020 at 10:02 AM

    Tested again, we still see the recaptcha from the ip address: 185.226.37.90 . When we use a different IP address we do not see the recaptcha.

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    Jimmy_D
    Answered on December 02, 2020 at 11:44 AM

    Hi there!

    I have notified @nurullah about your response. You should hear from us as soon as possible.

    Thank you.

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    NAAMA_London
    Answered on December 03, 2020 at 02:01 PM

    Ok great! Thank you


  • Profile Image
    NAAMA_London
    Answered on December 07, 2020 at 04:48 AM

    Hello,

    We are still seeing the robot recaptcha, has this been addressed yet?


    Thanks,

    Naama

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    Sam_G
    Answered on December 07, 2020 at 05:52 AM

    Hi Naama,

    We're sorry for the inconvenience.

    We will ask for a follow-up from our backend team.

    We will keep you posted once we have an update.

    We appreciate your patience.

    Thank you.


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    NAAMA_London
    Answered on December 11, 2020 at 05:26 AM

    Hello,

    Is there an update to our recpatcha issue?

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    Sara_G
    Answered on December 11, 2020 at 05:43 AM

    Hi,

    We have solicited an update to our Dev Team regarding your issue.

    We will inform you asap here.

    Thanks again for your patience.

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    NAAMA_London
    Answered on January 22, 2021 at 09:45 AM

    Hello,

    This issue was solved for the past month but starting yesterday afternoon the recaptcha has appeared again on all our forms. Can we get this resolved please.

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    gerardw
    Answered on January 22, 2021 at 10:09 AM

    We apologize for the inconvenience.

    Let me reach out to our dev team regarding this issue.

    We will inform you of the status via this ticket.

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    NAAMA_London
    Answered on January 28, 2021 at 03:07 AM

    Hello,

    All Jotform submissions from our office IP, 185.226.37.90, requires a recaptcha on all of our forms. The recaptcha doesn't appear when submitting from a different IP address.

    How long will it be until we can get the recatpcha removed?


    Thanks,

    Naama

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    Sam_G
    Answered on January 28, 2021 at 04:12 AM

    Hi Naama,

    We're sorry for the inconvenience.

    I will follow up with our backend team.

    We will notify you once we have an update.

    Thank you.

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    NAAMA_London
    Answered on February 12, 2021 at 04:34 AM

    Hello,


    It has been 3 weeks since I raised this issue and it has not been resolved yet. Can someone please fix this issue or at least provide a timeline to when it will be fixed by.

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    Richie_P
    Answered on February 12, 2021 at 05:28 AM

    We do apologize for the inconvenience.

    Unfortunately, updates are not available as of the moment and we cannot give an ETA when this issue would be resolved.

    I will send a follow-up message to the assigned developers.

    Once we have updates, you will be notified at this support ticket.

    Thank you for your patience and understanding.

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    NAAMA_London
    Answered on February 12, 2021 at 07:38 AM

    I'm sorry but this is the only response I ever receive from your support team. Can you please do better to expedite this process. It should not take more than 3 weeks to provide at update to this.

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    Patrick_R
    Answered on February 12, 2021 at 07:58 AM

    Hello! I've left a message for the concerned team. They'll get back to you soon.

    Our apologies for the inconvenience.

    Thank you!