we have a "free" account and want to know how to clear our upload space

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    Asked on December 02, 2020 at 06:11 PM


    We have a free account we have been using while we are behind locked doors due to Covid restrictions. How do we clear out the uploaded space to continue to offer an on line application?



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    Answered on December 02, 2020 at 10:00 PM

    Hi Deanna,

    Thank you for reaching out.

    To clear out the uploaded space, you should delete submission data. Please be aware that it will delete all the files, so I would recommend you download your submissions first.

    The following guide should help you how to delete submissions: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Should you have any further inquiries, please don't hesitate to reply to this thread.